This will be a simple, but informative post. Below you will find a general timeframe for all masterpiece items. This is not a delivery timeframe, but how long until your item will ship. Additional information follows for those interested.
Masterpiece Helmets: 35 - 65 days.
Masterpiece Armor: 60 - 120 Days.
Masterpiece Weapons:
- Pistols: 14 days minimum.
- Rifles: 30 Days minimum.
- Large Items (Hell-bomb): 45 days Minimum.
Extras (Electronics, Custom Paint Schemes, etc): Add two weeks.
--------------------------------------------------------------------------------------------------
From the Mediocre Painter:
First and foremost, this is a family business. My Wife and I stood this company up, because we wanted to build a company you could rely on to deliver the most exceptional experience and product possible. When we launched, we were barely scraping by to build this company and while we are doing great now, I feel like we are failing you. You see, as you get busier, you start to cut corners. You justify decisions to decrease turn around times. You tell yourself, only you would notice that "minor defect", not the customer. But after years in the military and having attention to detail beat into me with a whiffle ball bat, I know when mistakes are made.
To be clear, 3D printing is not hard. You could download any file, any model and print them yourself. The difficult part, is after. The work preparing a model for paint takes time, It is tedious. But I learned a long time ago, if you want to be a better painter, you need to start with a better canvas. With 3D printed parts, this comes from sanding each component and filling it with primer/filler and repeating the process until it looks like glass. Anything less, and you are going to see right thru the paint and notice every layer line. This process takes days, sometimes weeks depending on the specific product and how many pieces or sharp edges it has. If you are asking why, why does it matter?
Because Jackson Pollock himself, could not hide layer lines. Even worse a layer shift would land a piece in the garbage by my standards.
Why? It doesn't really matter. That's not the point of this article. The point is, over the last few months, we have become slammed with orders. As a new business, this is amazing. It is an incredible journey that means we are doing things right and building a fantastic customer base and community.
From an artistic perspective, it sucks. I love painting. I want to ship you the most incredible item you have ever unboxed. I want that feeling of Christmas as a child to overwhelm you when you open up a custom piece from Our Studio. What I dread most, is becoming a conveyer belt spitting out orders that are lesser versions of the prior. You chose us. I want to earn that choice. I want to own it. I want you to be happy you chose us and not some Etsy Store. As a painter, nothing is worse than a rush job.
But I cannot provide you an exceptional product if we turn into just another assembly line cranking out orders non-stop. Custom painting takes time. It takes control. It takes patience. When we first launched, I was proud of every masterpieces we shipped. Our first custom order, resulted in a mile long review post that still resides on our front page today!
But if I looked in the mirror and asked myself if I was proud of our more recent shipments, to be honest, I know I could have done better. I wasn't happy with them, but time is never on your side as a business.
As I write this, there is a Angrith's Crown sitting on my rack with the base coat of paint drying. Yet, I stare at it debating whether or not to throw it in the trash. The giant ears suffered from a massive layer shift during printing. These types of errors and extremely difficult to hide and often require resin work to cover. But resin work is a whole-nother can of worms. The layer shift was caused from printing the ears hollow to save weight for the customer who intends to wear it for Halloween.
But right now, as it sits, I think it looks like shit.
I said it. You read it. It is what it is. Now what to do with it?
As an artist, I have already started reprinting it, but deadlines. This will be up to the customer.
When you actually care about what you ship out, deadlines become a dilemma. They become a hindrance. They stop art from occurring in the search of profit and sales.
So, what to do?
Going forward, we will no longer accept rush orders. On receipt of your order we will email you and ask for your timeline and let you know where we stand. If we are unable to fulfill your request, we will offer to cancel and refund your order.
Additionally, we will be changing how our inventory works. Every masterpiece will have a set limit per month (TBD) regardless if we are a made to order store. The idea is too limit how many Masterpiece orders we take at a time. This gives us more time to work for you. The customer. This gives us more control and focus. This gives us a chance to be proud of our work again and bring the joy of unboxing back to your eyes.
This will inevitably slow our business from growing, but it will give you the quality you deserve. Is it the right thing to do? We hope so. We hope scarcity will breed desire, because the quality will speak for itself. Because the effort will be apparent. Because most importantly, this will also help us.
From a business perspective this may be a dumb move. You might just want us to hire help. We're working on it. But you if took nothing away from this post, know this. The very first thing I said, was the most important.
This is a Family run business and Family comes first.
Comments
1 comment
Geesh, I did not realize the turn around was that long…..but after reading the rest of the post I get it. I like to paint to, but I haven’t the time. So, I understand the difficulty.